FAQ's

If you need to change your shipping details please contact our Customer Services team immediately via telephone or email and we will try to amend them.

Please note: due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.

 

Contact our Customer Services team.

For estimated arrival times please navigate to the estimated delivery date as stated within the shipping section of the checkout.

 

Once your order has been processed, you will recieve a dispatch confirmation email containing your tracking number. Once you have received your tracking number you can check the delivery status by visiting the relevant courier website.

We use Royal Mail Tracked 24 or Tracked 48 for all UK orders depending upon the type of service selected.

Depending on where you are located, we use DHL, DPD and Royal Mail for International orders.

We reserve the right to use discretion in circumstances where it makes more sense to use an alternative delivery method.

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Each country has its own unique import procedures, which are subject to change.

If you have an order held in customs then please contact our Customer Service Team with your order number and tracking number using the details below. We will do our very best to help resolve the matter as swiftly as possible.

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